Policies

Return & Refund Policy – theSOULFACE

At theSOULFACE, we ensure every fragrance is carefully inspected and securely packed before dispatch.

Due to the personal nature of perfumes, we do not accept returns for opened or used products.

However, we offer replacement in the following cases:

Damaged / Leaked Product

If you receive a damaged, defective, or leaked item:
• Please record a clear unboxing video while opening the package.
• Contact us within 48 hours of delivery.
• Share the unboxing video and order details via email.

After verification, we will arrange a replacement within 5–7 business days.

Non-Returnable Cases
• Change of mind
• Fragrance preference issues
• Used or opened bottles
• Minor packaging dents without leakage

Refunds (if applicable) will be processed to the original payment method within 5–7 business days after approval.

For assistance, contact us at:
support@thesoulface.in

SHIPPING POLICY

Shipping Policy – theSOULFACE

We are committed to delivering your fragrance safely and on time.

Order Processing
• Orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or holidays will be processed on the next working day.

Delivery Timeline
• Delivery across India typically takes 4–7 business days, depending on your location.

Shipping Charges
• Shipping charges (if applicable) will be displayed at checkout.
• Free shipping may apply on selected offers.

Tracking

Once your order is shipped, tracking details will be shared via email or SMS.

If you experience delays or issues, please contact us at:
support@thesoulface.in

CONTACT US PAGE

Contact Us – theSOULFACE

We’re here to help!

If you have questions about your order, products, or collaborations, feel free to reach out.

Email: support@thesoulface.in
Instagram: @thesoulface.official
Website: www.thesoulface.in

Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

We aim to respond within 24 hours.

Thank you for choosing theSOULFACE